Terms & Conditions
Customer Terms and Conditions
These Customer Terms and Conditions regulate the relationship between you and BeeWell Technologies and Trading LLC-FZ, a limited liability company incorporated under the laws of the Meydan Free Zone and registered under license no. 2310970.01 and having its place of business at Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, United Arab Emirates, and cover your use and access to the Platform and/or the Platform Services.
Capitalised terms used in these Customer Terms and Conditions have the meanings given to them in the definitions section at clause 1 below. These Customer Terms and Conditions will be binding upon you when you sign up on the Platform and click “Accept”.
By accessing and using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Customer Terms and Conditions, as amended from time to time. These Customer Terms and Conditions are applicable to all Users of the Platform. If you do not agree with these Customer Terms and Conditions, you must stop using or accessing the Platform immediately. If you are using the Platform or accessing the Platform Services on behalf of a third-party including, but not limited to a business entity, you warrant that you are authorized and have the authority to bind that third party to these Customer Terms and Conditions.
1. Definitions
The following terms are used throughout these Customer Terms and Conditions and have specific meanings.
a. “Account” means the account that the Users are required to register through the Platform to use the Platform Services;
b. “Agreement” and “Customer Terms and Conditions” collectively mean all of the terms, conditions and notices contained or referenced in this document (as amended from time to time) and all other BeeWell rules, policies available on the Platform (including but not limited to the Privacy Policy, the Cancellation and Refund Policy, guidelines and procedures that may be published from time to time on the Platform);
c. “BeeWell”, “we” and “us” collectively mean BeeWell Technologies and Trading LLC-FZ;
d. “Business Day” means a day on which banks in the UAE are open for business (excluding Saturdays, Sundays and public holidays);
e. “Rescheduling, Cancellation and Refund Policy” means the cancellation and refund policy in respect of Wellness Services, as detailed on the same page at point No 17;
f. “Cancellation Fee” means the cancellation fee payable by the Customer in the event of the Customer’s cancellation of a Service Request, as described under the Cancellation and Refund Policy;
g. “Content” means any content submitted, generated, featured, displayed through the Platform, including but not limited to, any Service Provider Profile, any text, correspondence, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Platform. Content includes, without limitation, User Content and BeeWell’s Content;
h. “Customer” means a person or company that aims to contact or engage, or contacts or engages, a Service Provider for the purpose of purchasing the Wellness Services through the Platform;
i. “Payment Method” means the method of payment selected by a Customer to pay the Service Provider Fee, including credit card, debit card, or bank transfer (to the extent made available by BeeWell);
j. “Platform” means any online tool provided, processed and/or maintained by BeeWell (including, but not limited to, all subpages and subdomains, all content, Platform Services and products available at or through BeeWell’s website located at https://beewellapp.com/ and/or its mobile application, and/or any other related domain offering access to, or facilitating the provision of, the Platform Services);
k. “Platform Services” means the online and offline services provided to Users by BeeWell, including the services set out under clause 2.1;
l. “Privacy Policy” means BeeWell’s privacy practices in relation to the use of the Platform, which is available at https://beewellapp.com/page_detail/Privacy_Policy;
m. “Rescheduling Fee” means the rescheduling fee payable by the Customer in the event the Customer reschedules a Service Request, as described under the Cancellation and Refund Policy;
n. “Service Provider” means any person or legal entity that is registered with BeeWell as a wellness services provider, and where applicable, includes such employee or representative who will facilitate and provide the Wellness Services to the Customers on behalf of the Service Provider;
o. “Service Provider Fee” means such fees payable by a Customer for the applicable Wellness Services;
p. “Service Provider Profile” means the profile available on the Platform that may include details of a Service Provider, their Wellness Services and their ratings/reviews;
q. “Service Provider Terms and Conditions” means any terms and conditions of a Service Provider that apply to the provision of the Wellness Services to the Customer;
r. “Service Request” means a booking request made by a Customer for any Wellness Services through the Platform which will include location and date and time of delivery of such Wellness Services, including for any rescheduled booking where applicable;
s. “Service Request Confirmation” means any and all written or electronically transmitted booking confirmations sent by BeeWell to the Customer for a Service Request and which may include, without limitation, confirmation or reference numbers, description of the specific Wellness Services, service delivery date and time, and any special conditions (as applicable);
t. “Third-Party Content” means any content that belongs to or originates from parties other than BeeWell, Users or Service Providers;
u. “UAE” means the United Arab Emirates;
v. “User”, “you” and “your” collectively mean the person, company, or organization that has visited and/or is browsing and/or using the Platform and/or the Platform Services. A User may be, without limitation, a Customer;
w. “User Content” means any content, written or otherwise, created, submitted, generated, featured, displayed through the Platform (including but not limited to, any Customer review or rating of a Service Provider, chatroom correspondence, text, or any other correspondence, photographs and videos) by the Users while using the Platform; and
x. “Wellness Services” means the various professional wellness services offered by Service Providers to Customers from time to time and include any physical goods that may be offered with such wellness services.
2. Access to Platform and Use of Platform Services
2.1 Through the Platform Services, Customers may be able to:
a. Create an Account;
b. Search for various Wellness Services, view Service Provider Profiles, and filter results of Service Providers;
c. Book Wellness Services and pay the applicable Service Provider Fee;
d. Manage bookings for Wellness Services;
e. Track Service Providers in real-time using built in tracking features;
f. Chat with the selected Service Provider within a certain period of time as specified on the Platform;
g. Provide feedback and reviews of Service Providers and their Wellness Services; and
h. View billing and activity history for past bookings.
(items 2.1(a) to 2.1(h) shall collectively be referred to as the “Platform Services”).
2.2 BeeWell may add additional Platform Services from time to time at its sole discretion.
2.3 BeeWell provides Customers with its Platform Services free of charge. BeeWell may however charge a fee to the Service Provider in relation to each Service Request Confirmation depending on its agreement with the relevant Service Provider. The Service Providers are not the employees of BeeWell. Customers agree and acknowledge that BeeWell does not own, sell, resell, furnish, provide, rent, re-rent, manage, host and/or control any Wellness Services and that the Service Providers shall solely be responsible for their Wellness Services.
2.4 In consideration of the Customer’s compliance with these Customer Terms and Conditions, BeeWell grants the Customer a limited, non-exclusive, non-transferable license to access and view Content on the Platform and avail the Platform Services.
2.5 BeeWell may provide Customers with offers and benefits from time to time, such as discounts or sales promotions. The offers and benefits a Customer may receive may be based on such Customer’s previous actions such as number of purchases, purchase amounts, or usage of Platform Services. Any such offers and benefits may be modified or discontinued by BeeWell at any time without prior notice.
3. Changes to the Terms and Conditions
3.1 You agree that BeeWell may amend these Customer Terms and Conditions from time to time, and in BeeWell’s sole discretion. Although BeeWell will use its best endeavors to notify you of any amendment to these Customer Terms and Conditions, BeeWell will not be required to provide you with prior notification of such amendments or changes to these Customer Terms and Conditions.
3.2 Upon any amendment or change to these Customer Terms and Conditions, BeeWell will publish the amended Customer Terms and Conditions on a dedicated link available at the Platform. Your continued use of the Platform and/or the Platform Services after the publication date of a revised version of these Customer Terms and Conditions constitutes your acceptance of the amended terms.
3.3 You agree and undertake to review our Customer Terms and Conditions each time you visit our Platform and/or prior to each use of the Platform Services. If you do not agree to our Customer Terms and Conditions, as updated from time to time, you undertake to cease using our Platform and/or Platform Services immediately.
4. Eligibility and Account Registration
4.1 The Platform Services are not intended for Users that are under the age of 18. Any registration by, use of, or access to, the Platform Services by any person under 18 is unauthorized, unlicensed and in violation of these Customer Terms and Conditions. By using the Platform Services, you represent and warrant that you are at least 18 years old.
4.2 In order to use all the Platform Services, Users will be required to create a personalized Account. Each Account should have a unique username and a password.
4.3 To create an Account, each User is required to provide certain information, including without limitation, their first and last name, age, location, email address, contact number and any other details as BeeWell may require from time to time.
4.4 Each User is responsible for maintaining the security of their Account, for all activities that occur under the Account and any other actions taken in connection with the Account. You undertake to provide accurate and complete information and keep your Account information and your Account updated. You may not share your password with unaffiliated third parties. You agree to notify BeeWell immediately of any unauthorized use of the Account, or any other breaches of security. You are fully responsible for all uses of your password, Account and username, or registration, whether by you or others. BeeWell is authorized to act on instructions received through use of your Account or registration, and is not liable for any loss or damage arising from your failure to comply with this clause 4.
4.5 Your Account, including any information pertaining to it (e.g. contact information, Account history, etc.), is strictly personal to you. You may therefore not sell or charge others for the right to use your Account, or otherwise transfer your Account.
4.6 You may not impersonate someone else, create or use an Account for anyone other than yourself, provide an email address other than your own, create multiple Accounts except as otherwise authorized by us, or provide or use false information to obtain access to an Account that you are not legally entitled to claim.
4.7 We reserve the right to suspend or terminate your Account at any time, including if any User Content or information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Platform that violates these Customer Terms and Conditions.
5. Wellness Services and Interactions with Service Providers
5.1 Once an Account is created, the Customer shall be permitted to view and select such Wellness Services as are available in their geographical area.
5.2 In order to submit a Service Request, the Customer will be required to select their desired Wellness Services/Service Provider and select a date on which Customer would like to avail of such Wellness Services. Based on the availability of the respective Service Provider, the Platform shall provide the Customer with available timeslots on such selected date. The Customer acknowledges and agrees that at time of submitting a Service Request, any selected Service Provider may not be available at a date and time suitable to the Customer. In such a case, the Customer may be prompted to select an alternative date and time.
5.3 As part of the booking process, the Customer shall be prompted to review and accept the applicable Service Provider Terms and Conditions (which is a contractual relationship directly between the Customer and the Service Provider). Customers acknowledge and agree that BeeWell is not a party to any Service Provider Terms and Conditions, and shall not be responsible for performing the obligations of the Service Provider under any such Service Provider Terms and Conditions. The acceptance by the Customer of the Service Provider Terms and Conditions is a material condition to avail of any Wellness Services. For the avoidance of doubt, in the event of a conflict between these Customer Terms and Conditions and any Service Provider Terms and Conditions, these Customer Terms and Conditions will prevail (as between the Customers and BeeWell).
5.4 On completion of the Service Provider Fee payment by the Customer, the selected Service Provider shall be sent details of the Service Request by the Platform, including the name, address and location of the Customer. The Service Provider shall, in its sole discretion, be entitled to either accept or reject any Service Request.
5.5 On acceptance of a Service Request by the Service Provider, the Customer shall receive a Service Request Confirmation.
5.6 On receipt of a Service Request Confirmation, the Customer will be provided such additional details of the Service Provider including but not limited to the name of the Service Provider.
5.7 Customers shall be able to interact with the selected Service Provider pursuant to a Service Request Confirmation through an inbuilt chat feature on the Platform, which shall be activated and be available only for 30 minutes prior to the start time of the respective Wellness Services as per the Service Request Confirmation. On completion of the 30 minute window, the inbuilt chat feature shall be locked and no further communication shall be permitted. The Customer agrees to conduct all communication with the Service Provider exclusively through the inbuilt chat feature. In the event that the Customer is unable to conclude communications with the Service Provider during the 30 minute window, the Customer may contact BeeWell’s customer service at cs@beewellapp.com. The Customer shall also be able to track the Service Provider’s physical location through an inbuilt map tracking feature on the Platform for a period of 30 minutes prior to the start of the respective Wellness Service as per the Service Request Confirmation.
5.8 For the avoidance of doubt, chats with Service Providers through the Platform may be recorded or monitored by BeeWell for quality assurance and training purposes. By using the Platform Services, the Customer expressly agrees to such monitoring without the need for additional consent.
5.9 While BeeWell shall reasonably endeavour to ensure that the Service Provider arrives the agreed location at the agreed time as per the Service Request Confirmation, BeeWell shall not be responsible for the acts or omissions of the Service Provider. In the event of a delay or failure by a Service Provider, the Customer may contact BeeWell’s customer service at cs@beewellapp.com. In the event of an ordinate delay by the Service Provider beyond such time as is reasonably acceptable to the Customer, the Customer may request BeeWell to cancel the booking under the respective Service Request Confirmation without the imposition of any Cancellation Fee. While BeeWell may assist the Customer with resolving any dispute with a Service provider at its sole discretion, BeeWell is not liable or responsible for resolving any dispute between a Customer and a Service Provider.
6. Service Provider Fee
6.1 To complete the Service Request, the Customer will be prompted to complete payment of the applicable Service Provider Fee in accordance with clauses 6.2 to 6.5 below.
6.2 The Customer will be required to provide their preferred method of payment of the applicable Service Provider Fee, designating an eligible credit or debit card (or a bank account if made available by BeeWell) as their “Payment Method”. Additional transaction fees (such as credit card or debit card fee or bank transfer fee) may apply to the Customer depending on the Customer’s preferred Payment Method and/or financial institution and such transaction fees shall be borne by the Customer. The Service Provider Fee may also be subject to taxes in accordance with applicable law which will be payable by the Customer. The Customer authorizes BeeWell to charge their Payment Method or process other means of payment for the collection of the Service Provider Fee.
6.3 In all cases, payment of the Service Provider Fee shall be made exclusively through the Platform and the Customer shall not be permitted to approach the Service Provider to make payment outside the Platform.
6.4 Payments of Service Provider Fee shall be processed by a payment gateway provided on the Platform. When accessing such payment gateway, we encourage you to read the terms of use and privacy policy of such gateway. We are not responsible for the security of such gateway, nor their terms of use or privacy policies.
6.5 When the Customer makes a payment for the Service Provider Fee, the Customer agrees not to use an invalid or unauthorized payment method. If a Customer’s payment method fails and the Customer still gets access to the Wellness Services, the Customer agrees to pay BeeWell the corresponding Service Provider Fee within 3 days of notification from BeeWell.
6.6 BeeWell will provide Customers directly or through its payment gateway, with an electronic payment confirmation immediately after a Customer successfully performs a payment through the Platform.
7. Cancellation of Bookings
7.1 In the event of rejection of a Service Request by a Service Provider, the Customer shall be notified of such rejection through the Platform and shall be entitled to a full refund of the Service Provider Fee. For the avoidance of doubt, in no event shall BeeWell be required to automatically assign a rejected Service Request to another Service Provider, and the Customer shall be required to submit a new Service Request as may be required.
7.2 In the event a Customer wishes to cancel or reschedule a booking under a Service Request Confirmation, the Customer shall promptly submit a request through the Platform, or where not possible, contact BeeWell’s customer service at cs@beewellapp.com.
7.3 In the event of cancellation by a Customer, a Cancellation Fee may apply and the Customer may be entitled to a refund; in each case, in accordance with the Cancellation and Refund Policy. If the Customer is entitled to a refund under this Agreement, such refund shall be made to the Customer after deducting any applicable Cancellation Fee in accordance with the Cancellation and Refund Policy.
7.4 A Customer may reschedule a booking subject to the respective Service Provider’s availability and payment of a Rescheduling Fee. In the event the respective Service Provider is unable to accommodate a rescheduled booking request, the Customer may be provided with an option to book an appointment with an alternative Service Provider, subject to payment of a Rescheduling Fee. Payment of any applicable Rescheduling Fee shall be made in accordance with clauses 6.2 to 6.5 above. In the event a rescheduling is not possible (whether on account of a Service Provider or the Customer), the respective Service Request shall be cancelled and the respective Service Provider Fee after deduction of the applicable Cancellation Fee shall be refunded to the Customer in accordance with the Cancellation and Refund Policy. For the avoidance of doubt, the Customer may not be permitted to reschedule a booking under the same Service Request Confirmation more than once.
7.5 In the event a Service Provider requires to cancel or reschedule a booking under a Service Request Confirmation or misses a scheduled booking under a Service Request Confirmation, the Customer will be promptly notified through the Platform. In such an event, the Customer shall be entitled to a full refund of the Service Provider Fee or may be provided with an option to reschedule the booking at a different time at no additional cost.
7.6 Any refunds shall be made to the original Payment Method of the Customer.
8. User Conduct Rules and Restrictions
8.1 Customers undertake to treat the Service Providers respectfully and use their best endeavors to ensure that any interaction with the Service Providers is conducted in a professional manner. The Customers undertake to provide a safe, clean and appropriate environment for the Service Provider to provide the respective Wellness Services, including but not limited to providing access to drinking water and washrooms. BeeWell upholds a strict non-discrimination policy, and Customers and Service Providers are both expressly prohibited from discriminating against each other based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected characteristic. Discriminatory behavior includes but is not limited to refusal by a Customer to accept Wellness Services based on the aforementioned characteristics or any biased treatment by a Customer or Service Provider towards the other. Notwithstanding the aforesaid, where applicable law or regulations governing the Wellness Services mandate gender-specific delivery of the Wellness Services, such applicable law or regulations shall supersede the non-discrimination provisions mentioned herein and Customers are expected to comply with such applicable law or regulations. Customers are encouraged to report any instances of discrimination to BeeWell at cs@beewellapp.com for prompt investigation and appropriate action.
8.2 Should an incident arise during provision of the Wellness Services, including but not limited to any injury or damage to person or property, the Customer shall promptly inform BeeWell at cs@beewellapp.com. In the event of a medical emergency arising during provision of the Wellness Services, the Customer shall be solely responsible to contact their nearest doctor/hospital or any related emergency helpline.
8.3 Customers agree that they will not, under any circumstances, transmit any Content that (i) is unlawful or promotes unlawful activity; (ii) defames, harasses, abuses, threatens, or incites violence towards any individual or group; (iii) is political, anti-national, anti-governmental, pornographic, discriminatory, or otherwise victimizes or intimidates an individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) is spam, constitutes unauthorized or unsolicited advertising, any other form of unauthorized solicitation; (v) contains or installs any viruses, worms, malware, Trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of the Platform or any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of BeeWell and/or any third party; (vi) infringes on any proprietary right of BeeWell and/or any third party, including patent, trademark, trade secret, copyright, right of publicity, or other rights; (vii) impersonates any person or entity, including any of BeeWell’s employees or representatives; or (viii) violates the privacy of BeeWell and/or any third party.
8.4 Customers shall not (i) except to the extent expressly permitted under the Agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the Platform in any form or media or by any means; (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceptible form all or any part of the Platform; (iii) access all or any part of the Platform in order to build a product or service which competes with any of the Platform; (iv) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Platform available to any third-party; (v) use any meta tags, “hidden text”, robots, spiders, crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute, transmit, sell, license or download any Content; or (vi) attempt to obtain, or assist third-parties in obtaining, access to the Platform, other than as expressly provided for in the Agreement.
8.5 By accessing and/or using the Platform, the Platform Services and/or the Wellness Services, Customers represent and warrant that: (i) they have the authority to validly enter into and/or be bound by this Agreement; (ii) their use of the Platform Services and/or the Wellness Services will be solely for lawful purposes that are permitted by this Agreement; and (iii) their use of the Platform Services and/or the Wellness Services will comply with all applicable laws, rules, and regulations, including anti-corruption and anti-bribery laws, and with all of BeeWell’s policies; as amended from time to time.
8.6 Unless otherwise approved by BeeWell in writing, any use of the Platform and Platform Services is for personal and non-commercial use only.
8.7 If you are using the Platform Services from a jurisdiction other than the UAE, you should verify whether your use of the Platform Services is permitted pursuant to the local laws of your jurisdiction. BeeWell makes no representations that the Platform Services will be available for use in other locations – if you access any part of the Platform Services from a jurisdiction other than the UAE, you do so at your own risk.
8.8 BeeWell has the right to, in its sole discretion, determine whether or not any Customer conduct is appropriate and complies with these Customer Terms and Conditions, including based on feedback from Service Providers. You agree that BeeWell has the right to terminate or deny access to your use of any Platform Services for any reason, with or without prior notice.
8.9 BeeWell may impose such additional restrictions on the use of the Platform Services by Customers as it deems fit in its sole discretion and may, temporarily and with or without notice, restrict the availability of the Platform or certain features thereof to conduct maintenance measures that ensure the proper or improved functioning of the Platform.
9. Content
9.1 BeeWell is not responsible for any display or misuse of User Content. The User is solely responsible for the content of, and any harm resulting from, any User Content that a User submits, posts, uploads, links to or otherwise make available on the Platform while using the Platform Services. The User acknowledges that any liability, loss or damage that occurs as a result of any such User Content is solely such User’s responsibility. The User further undertakes and agrees to indemnify and hold BeeWell (and any third-party) harmless from any liability, loss or damage that may occur as a result of any such User Content.
9.2 BeeWell may allow Customers to rate Service Providers and/or submit reviews about their experience with such Service Providers or the Platform; these reviews do not constitute a guarantee, warranty, or prediction regarding the Service Providers or Platform or any services or the outcome of any future services offered by Service Providers or BeeWell. BeeWell shall be under no obligation to display such reviews and may remove such reviews/ratings or publish extracts of such reviews/ratings at any time at its sole discretion. BeeWell will have no responsibility or liability of any kind for any review/ratings encountered by a Customer on or through the Platform, and any use of or reliance on such reviews is solely at a Customer’s own risk.
9.3 All Content posted on the Platform, such as blog posts or reviews, is provided for information purposes only, with no assurance that such Content is true, correct, or accurate.
9.4 Users understand that the Platform Services may contain chat rooms, profiles, and other interactive features that allow Users to post, submit, publish, display and/or transmit User Content to, and otherwise interact with, BeeWell and/or other Service Providers. Any User Content that a User posts on a page which is publicly available on the Platform will be considered non-confidential and non-proprietary.
9.5 Users represent and warrant that they have the right to post all User Content they submit. Specifically, Users warrant that they have fully complied with any third-party licenses relating to User Content (if applicable), and have made all disclosures to, and obtained all permissions and/or approvals from, each applicable data source as may be necessary or required to display, post or transmit such User Content through the Platform.
9.6 Users agree and acknowledge that BeeWell has the right to, in its sole discretion, access, view and monitor any User Content, and to determine whether or not any User Content is appropriate and complies with these Customer Terms and Conditions, or refuse or remove any User Content that, in BeeWell’s reasonable opinion, violates any BeeWell policy or is in any way harmful, inappropriate, or objectionable. The User further agrees that BeeWell has the right to make formatting, edits and other changes to the User Content or the manner any User Content is displayed on the Platform.
9.7 Except for Content that originates from BeeWell, BeeWell does not claim ownership of any Content that a User posts, uploads or links to the Platform. The User retains all ownership of, control of, and responsibility for the User Content posted by such User. By posting any Content including without limitation photos, videos, recordings, company logos and reviews via the Platform, the User however expressly grants BeeWell a worldwide, sub-licensable, fully-paid and royalty-free, and non-exclusive license to use, publish, reproduce, display, modify, adapt, and distribute such Content in connection with BeeWell business and marketing purposes.
10. Third-Party Content
10.1 As part of the Platform Services, BeeWell may provide you with convenient links to third-party platform(s) as well as other forms of Third-Party Content. These links are provided as a courtesy to you and BeeWell has no control over third-party platforms or the content or the promotions, materials, information, goods or services available on them. BeeWell is not responsible for any Third-Party Content accessed through the Platform, or products or services offered at such third-party platforms accessed through the Platform. If you decide to leave the Platform and access Third-Party Content, you do so at their own risk and should be aware that the Customer Terms and Conditions and other policies no longer govern.
10.2 For avoidance of doubt, these Customer Terms and Conditions do not authorize you to distribute, publicly display, publicly perform, make available, alter, or otherwise use any Third-Party Content.
11. Intellectual Property
11.1 BeeWell retains ownership of all intellectual property rights of any kind related to the BeeWell’s Content, the Platform and the Platform Services, including applicable copyrights, patents, trademarks and other proprietary rights. Other trademarks, service marks, graphics and logos used in connection with the Platform and the Platform Services may be the trademarks of other third parties. These Customer Terms and Conditions do not transfer from us to you any BeeWell or third-party intellectual property, and all right, title, and interest in and to such intellectual property will remain (as between the parties) solely with us. BeeWell reserves all rights that are not expressly granted to you under these Customer Terms and Conditions.
11.2 Specifically, BeeWell, https://beewellapp.com/, and all trademarks that appear, are displayed, or are used on the Platform from time to time or as part of the Platform Services (except those of the Service Providers) are trademarks of BeeWell and may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from BeeWell.
11.3 If you believe that any material located on or linked to the Platform violates your copyright or other intellectual property rights, please notify us at cs@beewellapp.com. Without prejudice to any rights available to us as per any applicable law, we will endeavour to terminate a User’s access to (and use of) the Platform if, under appropriate circumstances, a User is determined to be a repeat infringer of the copyrights or other intellectual property rights of BeeWell or others.
12. Communications
12.1 We use email and electronic means to stay in touch with our Users. You agree and understand that BeeWell may send you emails about present and future Platform Services. Users may opt out of non-essential communications, as determined by BeeWell, by managing their account or writing to BeeWell requesting removal from non-essential mailing lists.
12.2 For contractual purposes, Users (i) consent to receive communications from BeeWell in an electronic form via the email address they have submitted or via the Platform; and (ii) agree that all Customer Terms and Conditions, agreements, notices, disclosures, and other communications that BeeWell provides to them electronically satisfy any legal requirement that such communications would satisfy if it were in a physical writing or traditional mailing; and (iii) without prejudice to clauses 12.2(i) and 12.2(ii), the Users undertake to comply with clause 16.5 for any notification purposes.
13. Termination
13.1 If you wish to close your Account or terminate this Agreement, you may simply discontinue accessing the Platform and using the Platform Services. If you wish to delete your Account data, please contact BeeWell at cs@beewellapp.com. BeeWell will retain and use your information as necessary to comply with its legal obligations, resolve disputes, and enforce BeeWell’s agreements, and BeeWell will, following request, delete your full profile to the extent possible (if applicable).
13.2 You may request to close your Account at any time by contacting us at cs@beewellapp.com. Your request may take up to 15 Business Days to process. You will remain liable for all obligations related to your Account even after your Account is closed, suspended or restricted. Termination of this Agreement will not affect any rights, remedies, obligations or liabilities of the parties hereto that have accrued up to the date of termination.
13.3 All provisions of these Customer Terms and Conditions which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
14. Disclaimer of Warranties
14.1 The Platform and Platform Services are provided on an “AS IS” basis. BeeWell makes no representation or warranty that the information/Content we provide through the Platform or that is provided through the Platform Services by a User is accurate, reliable or correct; that the Platform Services will meet your requirements; that the Platform or Platform Services will be available at any particular time; that the Platform or Platform Services will function in an uninterrupted manner or be secure; that any defects or errors will be corrected; or that the Platform or Platform Services are free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your use of information, Content or other material obtained from the Platform and Platform Services.
14.2 The Customer acknowledges and agrees that the provision of the Wellness Services by the Service Provider shall at all times be subject to the respective Service Provider Terms and Conditions.
14.3 BeeWell acts only as a facilitator between the Customers and Service Providers and does not act as an agent of any of the parties. While BeeWell tries its best to screen and verify the Service Providers’ information and use commercially reasonable efforts to confirm any information provided by such Service Providers, BeeWell does not make any warranty, guarantee, or representation as to the conduct, performance, quality, qualification, legality or suitability of any Wellness Services.
14.4 You are solely responsible for all of your communications and interactions with the Service Providers, as applicable, and with other persons with whom you communicate or interact as a result of your use of the Platform Services.
14.5 The Customer acknowledges and agrees that the Customer may be introduced to a third party (including Service Providers) that may pose harm or risk to the Customer or other third parties. The Customer is advised to take reasonable precautions with respect to interactions with third parties (including Service Providers) encountered in connection with the use of the Platform Services or Platform.
14.6 We may, temporarily and by providing prior notice, restrict the availability of the Platform or certain features thereof to conduct maintenance measures that ensure the proper or improved functioning of the Platform.
14.7 While using the Platform and/or availing the Platform Services, you should use your best judgment and exercise caution where appropriate.
15. Release and Indemnification
15.1 Users agree to indemnify and hold harmless BeeWell from and against any and all claims, demands, actions, losses, damages, assessments, charges, third party liabilities, costs and expenses which may arise as a result of (i) the Users’ use of the Platform and the Platform Services or violation of this Agreement; (ii) any injury, accident, health issues, physical or property damage, loss of profit, property or business reputation, or otherwise that may be caused by a User as a result of the User’s use of any Platform Services and/or Wellness Services; (iii) errors, mistakes, or inaccuracies of User Content, and/or information available on or through the Platform; (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted by a User to or through the Platform; or (v) any dispute, conflict or disagreement between a User and a Service Provider or a third-party in connection with any Platform Services or Wellness Services.
15.2 You acknowledge and agree that BeeWell holds no liability or responsibility, whether direct or indirect, in any jurisdiction, arising from the Wellness Services or any actions or omissions of Service Providers. You irrevocably release and discharge BeeWell from any claims, demands, liabilities, and damages, both actual and consequential, related to the Wellness Services. In the event of disputes with Service Providers or third parties resulting from your use of the Platform Services or Wellness Services, you release BeeWell from any and all claims, demands, and damages, and BeeWell shall not be obligated to mediate or resolve such disputes.
15.3 Users agree that in no event will BeeWell be liable, responsible or otherwise, to Users or to any third parties for any claims, demands, damages or losses (including loss of profit, business or opportunity), costs or expenses that may arise out of or in connection with: (i) the failure, interruption or disruption to or of the Platform Services, regardless of whether the service is provided by the Platform or a third party; (ii) the Platform, the Platform Services and/or the Wellness Services; (iii) errors, mistakes, or inaccuracies of any Content (including the Service Provider Profiles or User profiles), BeeWell’s Content and/or information available on or through the Platform; (iv) any unauthorized access to or use of BeeWell’s servers and/or any and all personal information stored therein, and/or any interruption or cessation of transmission to or from BeeWell’s servers, and/or any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Platform by any third party; (v) any failure or delay in the execution of any transactions through the Platform and/or the Platform Services; (vi) any dispute, conflict or disagreement between the User and Service Provider or between a User and third parties in connection with any Platform Services and/or Wellness Services; (vii) any of our third-party providers’ acts or omissions or any inaccurate information provided by such third-party providers; or (viii) any refund, loss of profits, loss of business reputation (whether incurred directly or indirectly), any injury or accident or physical or property damage or otherwise that may occur to a User or Service Provider as a result of User’s use of any Platform Services. The provisions of this clause 15.3 shall apply, to the maximum extent permitted by law, regardless of the form of action, damage, claim, liability, cost, expense, or loss, whether in contract, statute, tort or extra-contractual liability or otherwise. In the event that any part of this clause is held to violate any applicable law, then BeeWell’s liability shall be excluded and/or limited to the maximum extent permitted by that law.
16. Miscellaneous
16.1 Governing Law: This Agreement between you and BeeWell and any access to or use of the Platform, the Platform Services are governed by the laws of the United Arab Emirates. Any dispute which may arise between a User and BeeWell pertaining to the implementation or interpretation of this Agreement shall be amicably settled, failing which Courts of Dubai shall be the competent authority to settle the same.
16.2 Severability: If any part of this Agreement is held invalid or unenforceable, that part of the Agreement will be construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Any failure on the part of BeeWell to enforce any provision of this Agreement will not be considered a waiver of BeeWell’s right to enforce such provision. BeeWell’s rights under this Agreement will survive any termination of this Agreement.
16.3 Assignability: BeeWell may assign or delegate its rights or obligations under these Customer Terms and Conditions and/or Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any of your rights or obligations under these Customer Terms and Conditions or Privacy Policy without BeeWell’s prior written consent, and any unauthorized assignment and delegation by you shall be considered as null and void.
16.4 Notices to Users: Reports, statements, notices and any other communications may be transmitted by BeeWell to Users via the email address specified by them in their Account. All communications and notices shall be deemed to be duly served to a User when electronically sent by BeeWell to User to the email address specified in the User’s Account.
16.5 Notices to BeeWell: Reports, statements, notices and any other communications may be transmitted by a User to BeeWell at cs@beewellapp.com. All communications and notices shall be deemed to be received or served (as applicable) to BeeWell when electronically received by the BeeWell at cs@beewellapp.com.
16.6 Gender Neutral: Wherever used herein and required by the context, the singular number shall include the plural, the plural shall include the singular number, and the use of either gender shall include both genders and the words “hereof” and “herein” and “hereafter” shall refer to the entire Agreement and not to any provision or section.
16.7 If you have any questions regarding these Terms and Conditions, please visit our website or contact us using the details in clause 16.5 above.
17. Rescheduling, Cancellation and Refund Policy
In the event of any cancellation or rescheduling requests by the Customer, applicable Cancellation Fee or
Scheduling Fee shall apply as follows, unless otherwise agreed by the Parties in writing:
17.1 10 minutes after placing Service Request: Cancellation and Reschedling will be Free of charge.
17.2 More than 12 hours before scheduled booking: Cancellation and Reschedling will be Free of charge.
17.3 More than 4 hours but less than 12 hours before scheduled booking: Cancellation fee will be 25% of service fee and Reschedling will be Free of charge.
17.4 Less than 4 hours before scheduled booking: Cancellation fee will be 50% of service fee and Reschedling will be 25% of service fee.
17.5 Less than 2 hours before scheduled booking: Cancellation fee will be 100% of service fee and Reschedling will be 50% of service fee.
17.6 Missed appointment: Cancellation fee will be 100% of service fee and Reschedling will be 100% of service fee.
BeeWell is committed to ensuring the satisfaction of our clients while upholding the value of our service providers’ time. This policy is an essential part of our commitment to providing a reliable, respectful, and quality service.
You acknowledge that you have read, understood, and accepted to be bound by these Terms and Conditions.
